Refund Policy

Last Updated: January 6, 2025

DAMAGES & ISSUES

Please inspect your order upon delivery. If your items arrive defective, damaged, or if you received the wrong product, please contact us immediately so we can evaluate the issue and make it right.

RETURNS

Due to the perishable nature of our products, we do not accept returns. However, we stand behind the quality of DATE Superior Cola. If there is an issue with your order, we will work with you to find a resolution.

REFUNDS

Refunds are available for damaged or incorrect products. To qualify for a refund, you must meet the following conditions:

Contact us within 10 days of delivery at support@dateseedsoda.com
Provide photo documentation of the damage or issue
Include your proof of purchase (order number or confirmation email)
Products must be in their original condition

REFUND PROCESS

Once your refund request is approved:

You will receive reimbursement to your original payment method
Please allow up to 10 business days for the refund to be processed
Additional processing time may vary depending on your bank or credit card company

If your refund has been approved but you have not received it after 15 business days, please contact us again at support@dateseedsoda.com and we will investigate further.

SUBSCRIPTION CANCELLATIONS

If you have an active subscription, you can cancel at any time through your account dashboard or by contacting us. Cancellation must be made at least 48 hours before your next scheduled shipment. Refunds for subscription orders that have already shipped follow the standard refund policy above.

EXCHANGES

We do not currently offer direct exchanges. If you received a damaged or incorrect product, we will issue a refund and you are welcome to place a new order.

CONTACT US

For any questions about our refund policy or to initiate a refund request: